There are several moving parts and seals on the Valve Head of your softener. The article below will help you determine where the leak is coming from, and how to properly troubleshoot.
Remove the Top Cover
a. On the back of the unit, unhook the two clips that hold the cover onto the tank below (see photo). Flex/pull the cover out and away from the system at these clips.
b. There are two similar clips holding the front of the cover on as well. Slide the cover towards you to release these clips, being careful not to disconnect any wires. It is normal for the plastic cover to produce some noise as it shifts and bends.
1. Is there standing water in the valve cover receptacles? (pictured below)
a. NO; continue to step 2.
b. YES; there is most likely a seal broken inside the valve head. We recommend replacing the Valve Head. If you are still under warranty, have your serial and model number handy and Contact Us. Otherwise, replacement parts can be purchased here.
2. Is there water standing in the tray where the valve head connects to the tank below?
a. NO; please Contact Us to connect with a representative about the leak on your system.
b. YES; continue to step 3.
3. Observe the drain hose adapter for signs of leaking. The adapter is located on the back right side of the valve head, where the drain hose is attached:
4. To test for leaking, step the system through a recharge (this should take about a minute).
a. Press and Hold the Recharge button until the motor kicks on, then let go. You should see a Recharge or Clean message on the screen.
b. Tap the Recharge button once to move to the next cycle. You should hear the motor kick on again.
c. Repeat step B each time the motor shuts off, about 4-6 times depending on your system.
d. Continue this until the flashing Recharge indicator on your screen disappears. Be sure to keep an eye on that drain connection and watch for any signs of leaks.
5. If there are signs of leaks, wait until the you've cycled through the entire recharge, then follow our Drain Hose article for steps on disassembling and cleaning the drain adaptor.
6. If there are no signs of leaking at the drain adapter, the standing water is likely caused by a leak in the valve neck. We recommend replacing the Distributor O-ring Kit. If you are still under warranty, Contact Us for warranty info. Otherwise, replacement parts can be purchased here.