Hey there! Are you puzzled by your water suddenly turning a grey color? No need to stress. It happens and it’s easily fixable. If you have grey water with your undersink filter, click here.
First off, products that can cause grey water include hybrid water softeners and filters that use activated carbon, which includes whole-home filters and under-sink filters. The grey is a result of tiny carbon particles in the water. Don’t worry, they’re not toxic or harmful if you end up drinking it.
Grey water with your hybrid softener or whole home filtration system is most likely due to a missed step in the installation process. The instructions have you complete a backwash, which would clear the grey water up. If the backwash step wasn’t completed, you may be getting grey water. You can either refer back to the installation instructions and complete the backwash or go ahead and run a cold-water faucet until it’s clear. It may take 10-20 minutes.