Has the resin tank or brine well shifted out of place during shipping? Let's get your unit put back together.
Refer to the picture below for how your resin tank and brine well (black tubing with numbers) should be sitting inside the basin of the salt tank.
1. First, you'll need to remove the top cover.
2. Now, you'll need to move the resin tank back into that molded area where it'll sit snug. The resin tank is heavy, so you may need another set of hands to help you with this if it's moved out of place significantly. If you're unable to move it into place, you may need to remove the valve head or rim. Follow the instructions below:
- You can remove the valve head by disconnecting the clips around the tank neck.
- Then go ahead and wiggle the valve head little by little and lift it up and off. Set aside.
- Once removed, you can take off the rim by unclipping around the edges of the unit. Set aside while you move the resin tank.
3. Once you've got the resin tank back into place, you'll be able to set the brine well up. The brine well lines up with the rim of the softener. There's a circular hole that it fits snug into at the top. Insert the brine well into the bottom of the hole and move the bottom of the brine well into place next to the resin tank.
4. If you removed the lid rim, go ahead and put it back on now.
5. If you removed the valve head, set that back on top of the resin tank and secure it with the tank neck clips.
6. Go ahead and put the top cover back on. You're done!
If you notice any damage to your unit, please Contact Us.