Discolored water following installation of water softener systems can occur if the new system was not properly sanitized or rinsed during the install steps.
Water Softeners
If your softener is not sanitized and rinsed before use, you may find a yellow/orange tint in your softened water from the resin bead dye. To remove this, please sanitize your unit after installation is complete:
1. Confirm the bypass is in the 'service' position (pulled out):
2. Locate the Brinewell inside your salt tank. It is the 4-inch diameter dark tube with a lid on top. This lid will either pop off or screw off counterclockwise.
3. Pour three (3) ounces of unscented household bleach down the Brine well tube.
4. Replace the brinewell lid.
5. Hold the ‘Recharge’ button until the motor starts, then let go. This will start a recharge cycle. We recommend refraining from using water during this cycle.
6. After the recharge is complete (2 ½ hour duration), run a cold-water faucet downstream of the softener for 20 minutes to clear any residual bleach from the water lines.
Central Water Filtration
If your system is not rinsed before use, you may find a gray cloudy tint in your softened water from the carbon filter. To remove this, please rinse your unit after installation is complete:
1. Confirm the bypass is in the 'service' position (pulled out):
2. Hold the CLEAN button to initiate the start up cycle, letting go once the motor kicks on. You will see 'Recharge' or 'Clean' on the display. This cycle will last for about 20 minutes. We recommend refraining from using water during this cycle.
Drinking Water Systems
It is crucial that you follow the rinsing or purging process after installing new filters. If your filters are not properly rinsed, they can produce cloudy water for weeks after installation due to air and loose carbon being flushed through the system. For instructions on how to change filters properly, see our Replacing your Drinking Water Filters article.
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