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Latest activity by Customer-Service
  • Customer Service created an article,

    Valve Cover Replacement

    The rotor, seals, and washer on your softener are housed inside the main valve head. This article will instruct you on taking the valve head apart and swapping out those internal parts.     1. Bypa...

  • Customer Service created an article,

    I'm shocking my well. How do I prepare my water softener?

    'Shocking' your well is a standard practice to remove any unwanted bacteria or contaminants. We recommend reaching out to your local water filtration department for instructions on this procedure. ...

  • Customer Service created an article,

    WHES45 Manual

    Click on a manual below to view:   Spanish Manual     Older Versions 2006 2005    

  • Customer Service created an article,

    Can the softener be transported on its side?

    NO. We highly recommend transporting the softener in a vehicle that allows it to stand vertically, with the 'This Side Up' message at the top of the box. Road conditions and turbulence could result...

  • Customer Service created an article,

    How to Flush Your Plumbing Lines

    If your water fixtures are clogged, you’ll want to flush out the water lines. Don't be intimidated, we're here to help! We’ll go step-by-step through how to clear your lines, faucets, and appliance...

  • Customer Service created an article,

    Interpreting the Cam Positions

    Located under the top cover, the valve head on your softener houses a rotating metal cam.   The cam spins during a recharge cycle to route water through different paths within the system. The top ...

  • Customer Service created an article,

    Running an Extended Sanitizing Cycle

    This article explains the steps to run an extended sanitization on your water softener. Extended sanitization should not be performed more than a few times during the lifetime of your softener.    ...

  • Customer Service created an article,

    What is an NSF / ANSI Certification?

    Many of our water filtration systems fall under NSF / ANSI Certification. You can find a list of certifications on the front cover of your owner's manual (pictured below). For more information on w...

  • Customer Service commented,

    Robert, the O-ring part number will depend on your model. Please reference the end of your Owner's Manual or Contact Us for assistance. 

  • Customer Service commented,

    Mas Kato, Thank you for your comment! We have updated the article to be more informative regarding the use of this feature. Generally, we only recommend using this feature if you have a large conce...